Privacy Policy

1. Information We Collect

• Personal Information: Name, phone number, email address, and payment details.
• Location Data: Real-time location for ride pickups, deliveries, and tracking.
• Usage Data: App interactions, preferences, and device details.
• Transaction Data: Ride history, food orders, and delivery records.

2. How We Use Your Information

• Provide taxi rides, food delivery, and parcel services.
• Improve and personalize user experience.
• Ensure safety and verify drivers/partners.
• Process payments and send receipts.
• Send important notifications.
• Comply with legal requirements.

3. Sharing of Information

We do not sell your data. We may share with:

• Drivers and Delivery Partners for fulfilling requests.
• Service Providers (payments, SMS/email, customer support).
• Legal Authorities when required by law.

4. Data Security

We use encryption and security measures to protect your information from unauthorized access, loss, or misuse.

5. Your Choices

• Update or delete your account information in the app.
• Control location sharing via device settings.
• Opt out of promotional messages.

6. Children’s Privacy

Unka Go is not intended for children under 13. We do not knowingly collect data from children.

7. Identity verification and face data

Where identity verification is enabled, the app may process face data to verify your identity and prevent misuse. The app may use on-device depth data for liveness detection. This depth data is not stored or transmitted. The app may ask you to take a selfie, which is sent to our server for verification and deleted after verification is completed. Face data is used only for identity verification and liveness detection, not for advertising, marketing, or profiling.

8. Changes to this Policy

We may update this Privacy Policy. Updates will be reflected with a new “Effective Date.” Continued use of the app means you accept the changes.

9. Contact Us

If you have any questions or concerns:

• Email: info@unka.co.zm
• Phone: +260980410697
• Address: Counting House Square, Thabo Mbeki Road, Lusaka, Lusaka Province, Zambia